Refund policy

Refund policy

Returns and refunds You have 30 days from the day your order is delivered to request a return.

Eligibility To be eligible, your Lodie must be unworn, unwashed, and in the same condition you received it, with its original tags and packaging.

How to start a return Email us with your order number. We will reply with return instructions and the address to send it to. Items sent back without first contacting us cannot be accepted.

Return shipping Return shipping costs are paid by the customer, unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items Please inspect your order when it arrives. If something is wrong, email us a photo within 7 days of delivery and we will send a replacement or a full refund at no cost to you.

Refunds Once your return is received and inspected, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Exchanges The fastest way to get a different color is to return the one you have and place a new order.

Discounted items If you bought two Lodies with the 2 for $69 offer and return one, the refund is for the discounted price you paid for that Lodie.